Privacy Policy – Gocruvia Cab Management Service

Information Collection and Use

At Gocruvia, we are committed to protecting your privacy. We collect and use your personal information to provide, personalize, and enhance our cab services. The information we may collect includes:

Personal Information

Your name, email address, phone number, postal address, and any additional details you voluntarily provide.

Payment Information

Credit/debit card details, billing address, and payment history required for processing your ride payments securely.

Location Information

Your real-time location, including pick-up and drop-off points, to enable ride matching, navigation, and seamless service delivery.

Usage Data

Information such as IP address, device details, browser type, and app usage behavior to help us improve user experience and service performance.

Ride Information

Trip details including start and end points, ride duration, driver details, route information, ratings, and feedback.

We use this information to:

• Communicate with you regarding bookings, updates, promotions, and support.

• Process your payments and manage your ride requests efficiently.

• Enhance service quality through analytics, customer feedback, and performance monitoring.

• Personalize your experience with customized suggestions and features.

Data Sharing and Disclosure

We respect your privacy and never sell or rent your personal information. However, your information may be shared with trusted third-party partners solely to support our service operations, such as:

Payment Processors

To handle your transactions securely and efficiently.

Ride-Matching & Navigation Systems

To optimize ride assignments, routes, and travel experience.

Customer Support Providers

We may use external tools or support platforms to assist you better.

All third-party partners are bound by strict confidentiality agreements and are authorized to use your data only for service-related purposes.

We may disclose information if required to comply with legal obligations or to protect the rights, safety, or property of Gocruvia, its users, or others.

Data Security

Your data security is our priority. We use advanced measures to safeguard your personal information from unauthorized access or misuse. These include:

• Encryption: Sensitive data, including payment information, is encrypted during transmission.

• Firewalls & Access Controls: Only authorized personnel can access critical systems.

• Secure Transactions: Payments are processed through well-recognized and secure payment gateways.

While we strive to use industry-standard security measures, no online transmission or electronic storage system is completely risk-free. We encourage you to keep your account credentials confidential and monitor any unauthorized activity.

Data Retention

We retain your information only for as long as necessary to deliver our services or comply with legal requirements. When the data is no longer needed, we securely delete or anonymize it.

Policy Updates

Gocruvia may update this Privacy Policy as needed. All changes will become effective immediately upon posting on this page. We recommend reviewing this policy periodically to stay informed. Continued use of our services indicates your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may reach us at:

Email: support@gocruvia.com