📘 Terms & Conditions – Gocruvia

These Terms and Conditions (“Terms”) govern your use of the Gocruvia website, mobile application, and related cab services (“Service”). By accessing or using our platform, you agree to these Terms.

If you do not agree, please discontinue the use of Gocruvia services.

1. Eligibility

To use the Gocruvia platform, you must:

• Be at least 18 years old.

• Provide accurate personal information.

• Use the service in compliance with applicable laws.

Gocruvia may refuse service to anyone at its sole discretion.

2. Ride Booking

• You can book rides through the Gocruvia app or website.

• Ensure all booking details (pickup, drop-off, date, time) are correct before confirming.

• Once a ride is booked, a driver will be assigned based on availability.

Gocruvia is not responsible for delays caused by traffic, weather, or unforeseen events.

3. Cancellations

• You may cancel a ride anytime before or after driver assignment.

• Cancellation charges may apply if the driver is already en route or has arrived at the pickup location.

• Cancellation fee details will be displayed within the app at the time of cancellation.

Gocruvia reserves the right to cancel bookings due to driver unavailability, safety concerns, or incorrect user information.

4. Payments

• All payments must be made through approved payment methods listed in the app.

• You agree to pay the full fare, including taxes, tolls, parking charges, or cancellation fees.

• Unpaid balances may result in account suspension or legal action.

Gocruvia uses secure third-party payment gateways and does not store your full card details.

5. User Responsibilities

As a user, you agree to:

• Provide accurate booking and account details.

• Maintain respectful behavior with drivers.

• Avoid unlawful, harmful, or abusive activities.

• Ensure safe pickup and drop-off environments.

Damage caused intentionally or due to negligence may result in additional charges.

6. Prohibited Conduct

You may not:

• Misuse or manipulate the booking system.

• Interfere with or disrupt platform operations.

• Attempt to harm, harass, or abuse drivers.

• Use false identities or fraudulent payment methods.

Violation of these terms may lead to account termination.

7. Driver Responsibilities

Drivers partnered with Gocruvia must:

• Maintain valid driving and vehicle documents.

• Ensure clean, safe, and well-maintained vehicles.

• Follow safety guidelines and traffic rules.

• Treat passengers respectfully.

Gocruvia monitors driver performance and may take action for misconduct.

8. Liability

Gocruvia is not liable for:

• Personal loss, delay, or inconvenience caused by external factors.

• Items lost inside vehicles.

• Actions or misconduct of drivers not employed directly by Gocruvia (if operating through partners).

In case of disputes, Gocruvia will assist but does not guarantee compensation.

9. Account Suspension & Termination

Gocruvia may suspend or delete accounts for:

• Repeated cancellations.

• Fraudulent activities.

• Abusive behavior.

• Violation of any Terms listed here.

Users may request account deletion via support@gocruvia.com.

10. Data & Privacy

Your personal data is protected under our Privacy Policy, including:

• Data collection methods

• Usage

• Sharing & security

• Retention practices

By using Gocruvia, you consent to our Privacy Policy.

11. Changes to Terms

Gocruvia reserves the right to update or modify these Terms at any time. Updates are effective immediately upon posting on our website.

Continued use of the service signifies acceptance of updated Terms.

12. Contact Us

For questions, suggestions, or complaints, contact:
📧 support@gocruvia.com